Since this was the 3rd (or possibly 4th, I've lost count) time this has happened in its 2 year life I swore I'd never by another HP. And that I was dissatisfied enough with it to go to the "other side". The Apple! My brother made the switch a year or so ago and told me "once you go Mac, you never go back". I figured I'd see what all the fuss was about.
The apple store was packed! There was a wait to even speak to a salesperson. Hmmmm. I've never seen this sort of thing in the past when we've bought PCs. Come to think of it, HP, Dell or Toshiba don't have their own store, you have to buy them at Staples or Best Buy. And talk to someone on the other side of the world in order to get support or service. (As an aside, I have spoken to so many tech support people in the 2 years I owned the HP I can tell you that Mumbai is 10 hours ahead of us, when their rainy season is and that it never gets below 30C there.)
Finally we were served by a very knowledgeable and enthusiastic young salesperson. She knew her stuff, answered all my questions and I decided to take the plunge. I hope they are easy as they appear to be in the store.
It is a beautiful computer. I'm so accustomed to the Windows system that it is taking me a while to figure everything out, but so far I like it. I'm sure I'll be learning for quite some time. The older the dog, the harder it is to learn new tricks.
Interestingly, we heard on the news this morning that Windows is coming out with a new OS: Number 7. Clearly, a lot of thought was put into that name! I liked Vista but was frustrated with all the things that required patches or didn't work at all with it. Seems to me like they should have worked out all the bugs on that one before creating a new one, but hey, who am I to say? I'm just happy to be a member of the Apple family now. I won't miss the crashes!!!